Does your new or rebuilt component not function correctly? We take great pride in our workmanship as well as the new parts we inventory and sell. We understand, however, that sometimes things don’t go as planned or as expected. We care for our customers and want to provide the very best in warranty service. We will help troubleshoot your issue, analyze or test your component, and represent your interests with warranty claims to our manufacturers.
If you have a rebuilt component from Complete Diesel Component Service that does not meet your expectations or you have purchased a new part that has prematurely failed, please:
- Notify us immediately! Call us at 419-423-1447 or 800-421-7621. Select Option 3 for our Warranty Department. Please provide as much information as you can regarding when you purchased and installed the component. The more information you can provide, the better!
- RGA Number. If a component must be returned, we will create a new warranty claim and provide you with a RGA number to reference through the process.
- Warranty Agreement. Once the claim is opened, we will email you a copy of our Warranty Policy. This will help you understand our responsibilities, your responsibilities, as well as any limitations or other conditions that may exist.
- Return the Product. We will help you coordinate the return of the product for warranty consideration. Be sure to reference the RGA number with the component.
- Replacements. If you need a replacement of the component before the claim can be validated and approved, we must bill for the replacement; however, once the warranty claim is approved, you will receive a full credit in the same manner that the replacement was paid.
- Follow Instructions. It is important to follow instructions to ensure an expediated warranty review. Delays or unauthorized actions may slow the process and reimbursement, or perhaps void final warranty approval.
We Get It! We understand your frustration and are here to help get you up and running again as soon as possible! Call us today at 419-423-1447!